Our company is looking for an experienced Customer Service Representative to join our team. The ideal candidate will have previous experience in the drywall and steel framing industry. Preference will be given to these individuals. Jobs will be located at our Toronto Head Office. We offer performance-based advancement and a fast-paced working environment. If this sounds like a good fit, please apply with your resume. The key responsibilities of the Customer Service Representative are the following:
- Provide a high level of Customer Service – consistently receiving 90% or better in customer evaluations
- Input customer information accurately into our Customer Relation Management System
- Answer company phones and manage incoming leads
- Manage and organize company emails
- Conduct sales calls with potential clients provided by the company
- Schedule and follow up with leads as necessary
- Schedule project managers and clients to review job sites before proposals
- Manage entire lead lifecycle including lead intake, follow-ups, responses, scheduling meetings, preparing proposals and signatures
- Prepare proposals for potential clients
- Manage project and non-project-related receipts and file them according to company filing standards
- Set up new projects in our Project Management System and maintain administrative duties throughout the construction process, including uploading invoices, payments made, invoices to owners, expenses etc.
- Review and prepare payroll documents for approvals
- Maintain office supplies and general office duties
- Creating blogs and articles for the website
- All other job-related duties as directed by Management